Help
What is the status of my order?
After placing an order, we will send you a confirmation email so you can track the status of your order.
Can I make changes to my order?
We can only make changes to orders that have not yet shipped.
Once your order is in the "Ready to Ship," "Shipped," or "Shipping," we cannot accept any changes.
Payment
What payment methods do you accept?
We primarily accept the following two payment methods:
PayPal: Yuefansen primarily uses PayPal for secure payments.
Secure Credit Card Payment: We also accept credit card payments using Visa.
What currency will my bill be in?
All our transactions are settled in US dollars. If your credit or debit card is in a different currency, your bank will apply the exchange rate for your selected currency based on the website you visit.
Shipping
Where do you ship?
We ship worldwide. We accept PayPal and credit card payments.
How long does it take for my order to ship?
Once an order is placed, processing time is typically 7-10 days, with custom orders taking approximately 30 days.
Delivery time depends on the product you select.
How do I track my package?
After placing an order, we'll send you a confirmation email so you can track the status of your order.
What if I'm not home?
If you're not home, we'll resend the package the next day, or the courier will contact you to arrange a new delivery date, depending on the country and delivery method you selected.
If the package cannot be delivered, you may need to collect it at your local post office.
Returns
Do you accept returns?
We accept returns under certain conditions:
To request a return, please contact our Customer Service.
Can I exchange an item?
We accept exchanges under the same conditions as the original return.
To exchange an item, please inform our Customer Service team that you would like to exchange it for another item when you prepare your return.
Are returns free?
If you need to return an item, please contact Customer Service to obtain the return address. Once you receive the address, please securely place the item in its original packaging and include your proof of purchase.
In some cases, return shipping is free. If your return is not due to an error on yuefansen.com, the return shipping costs will be deducted from your refund.
How long does a return take?
We will confirm the return within 14 days of receiving the package at our warehouse.
Once your return is accepted, we will issue a refund, exchange, or credit within 14 days of receiving the return.
If you still have questions or concerns, please contact our customer service.
